V. Strengthening Supervision
Innovation in the Area of Strengthening Supervision
Innovation in the Area of Strengthening Supervision:
(1) Problems related to business processes:
(2) Form of innovation: Online services Report FT!; Let's Care FT.
(3) Changes:
- Students are more courageous in submitting various reports to the leadership
- The related work units respond more quickly to reports and it is easier for leaders to monitor the completion of incoming reports.
(4) Impact on public services: “Improvement of services and facilities at FT”
1. Gratification Control
Reference:
- Reference: Minister of Education and Culture Regulation No. 29 of 2019 regarding Gratification Control in the Ministry of Education and Culture.
- Reference: Rector Regulation No. 6 of 2019 regarding the Gratification Control Unit (UPG) in the ULM Environment.
- Decree Number 1514/UN8/WS/2019 concerning the Establishment of the Gratification Management Unit of Lambung Mangkurat University.
- Decree Number 1515/UN8/KP/2019 concerning the Management of the Gratification Management Unit of Lambung Mangkurat University.
1.a. Public Campaign on Gratification Control
Public Campaign in the FT environment through the FT Website & Banners and stickers in the work space.
1.b. Gratification control has been implemented
ULM has a Gratification Control Unit (UPG) as an extension of the Central UPG to control Gratification; ULM UPG consists of: Internal Supervisory Unit; and SPI Secretariat.
The procedure for reporting gratification in the FT environment follows the Complaint Mechanism as follows:
(1) Any receipt in connection with gratuities must be reported to the UPG ULM within a maximum period of 25 (twenty five) days after receiving the gratification, reporting is done by filling out a reporting form by letter or electronic mail via spi@ulm.ac.id.
(2) After receiving the report, UPG ULM examines the gratuity received to determine whether the gratuity is considered a bribe or not.
(3) If the results of the UPG ULM research show that the gratification is not a bribe, the UPG ULM will return the evidence of the gratification to the recipient of the gratification within a maximum of 10 (ten) days.
(4) If the results of the UPG ULM research show that the gratification is considered a bribe, the UPG ULM will submit the gratification to the Corruption Eradication Commission within a maximum of 6 (six) working days after receipt.
Implementation at the faculty level is carried out by recording gratification income and currently a gratification cabinet is being prepared.
2. Implementation of SPIP
Reference: Minister of Education and Culture Regulation No. 85 of 2014 regarding SPIP in the Ministry of Education and Culture
Reference: Rector Regulation No. 4 of 2019 about the Implementation of Risk Management
2.a. Control Environment
- Integrity Enforcement: Signing of the Integrity Pact & Lecturer Code of Ethics Commission according to Dean's Decree No. 143/UN8.1.31/KP/2020.
- Integrity Pact by all Study Program Coordinators; Head of Laboratory; Head of Section; and Head of Sub-Section.
- Risk Assessment Document has been prepared:
2.b. Risk assessment of policy implementation
- The assessment is carried out with reference to: (1) Minister of Education and Culture Regulation No. 85 of 2014; (2) ULM Chancellor Regulation No. 4 of 2019, and (3) Guidelines for Implementing Risk Assessments in Government Agencies
- Currently the Risk Assessment has not been implemented, it is only at the document preparation stage.
- Risk Assessment Document → Risk Map at the Faculty of Engineering is as follows:
2.c. Control activities to minimize risk
- Implementation of control activities to minimize risks that have been identified at the faculty level is only at the document creation stage. The creation of the integrity pact document has been carried out.
- Risk Assessment FOLLOW-UP has not been carried out
2.d. SPI has been informed and communicated
- SPI Internalization (June 24, 2020)
- The SPI task force at the faculty level is coordinated under the ULM SPI Team.
3. Public Complaints
Reference: Minister of Education and Culture Regulation No. 126 of 2014 regarding Handling Complaints in the Ministry of Education and Culture Environment
Reference: Regulation of the Minister of Administrative and Bureaucratic Reform No. 62 of 2018 regarding the National Public Service Complaints System Guidelines
3.a. Public Complaints Policy has been implemented
Public complaints to FT are implemented through 4 channels:
- Public complaints submitted through https://www.lapor.go.id/
- Public complaints submitted through http://sikomplain.ulm.ac.id/
- Public complaints submitted through http://bit.ly/LFT_lapor
- ft leader email: dekan.ft@ulm.ac.id
Public complaints received included lecturers, education staff, students and parents.
3.b. The results of handling public complaints have been followed up
- Response to public complaints submitted via https://www.lapor.go.id/
- Response to public complaints submitted via http://sikomplain.ulm.ac.id/
- Response to public complaints submitted via https://ft.ulm.ac.id/id/layanan/ → Report FT!
- Response to public complaints submitted via dekan.ft@ulm.ac.id
3.c. Monitoring and evaluation of handling of public complaints
Monitoring is carried out through:
Number of Reports and Responses from the LaporFT! (2020)
3.d. Follow-up on the results of the evaluation of the handling of public complaints
An example of follow-up Monitoring and Evaluation is in cases where services are responded to late.
After being evaluated, it turned out that the problem lay in the slow response of the study program/laboratory in approving the request, so the solution taken was through persuasion through the FT leadership to the Study Program Coordinator & Head of Laboratory to immediately respond to the service request received via email.
4. Whistle Blowing System
Reference: Regulation of the Minister of Administrative and Bureaucratic Reform No. 2 of 2013 General Guidelines for the Complaint Handling System (Whistleblower System) for Corruption Crimes in the Ministry of State Apparatus Empowerment and Bureaucratic Reform
Reference: Minister of Research, Technology and Higher Education Regulation No. 60 of 2016 regarding Guidelines for Handling Whistleblower Complaints and Public Complaints within the Ministry of Research, Technology and Higher Education.
Reference: Decree Number 679/UN8/KP/2020 About the Manager Whistleblowing System at Lambung Mangkurat University.
4.a. Internalization of Whistle Blowing System
- Internalization of WBS in the Faculty of Engineering environment is carried out at leadership meetings and coordination of gratification control.
- WBS internalization is also carried out through routine leadership meetings.
- WBS internalization material is WBS Complaint Handling Guidelines in the Faculty of Engineering
- The implementation of WBS begins with the formation of Handling Team Whistleblowing System in the Faculty of Engineering
- WBS TEAM SK + email + Form
- However, until now there have been no cases of complaints in the form of WBS.
4.b. Evaluation of the implementation of the Whistle Blowing System
Monitoring and evaluation activities for the implementation of WBS have been carried out with the report as follows:
4.c. Follow-up on evaluation results of the implementation of the Whistle Blowing System
Monitoring and evaluation results has been followed up and reported as follows:
5. Handling Conflict of Interest
Reference: Regulation of the Minister of Administrative and Bureaucratic Reform No. 37 of 2012 on General Guidelines for Handling Conflicts of Interest
Reference: Rector Regulation No. 5 of 2019 concerning Handling of Conflicts of Interest in ULM Environment
Reference: Decree Number 680/UN8/KP/2020 on Conflict of Interest Management at Lambung Mangkurat University.
5.a. Identification/mapping of conflicts of interest in main functional tasks
Conflict of Interest Identification Document (Forms, Types, and Sources of Conflicts of Interest)
5.b. Internalization of Conflict of Interest Handling
Socialization is carried out through sharingg DoPolicy Kumen with the following materials:
5.c. Implementation of Conflict of Interest Handling
The procedure for handling conflicts of interest in the FT environment follows the following complaint mechanism:
- State administrators involved in decision-making can report or provide information regarding suspected conflicts of interest in determining decisions and/or actions.
- Reports or information are submitted to the direct superior of the decision-making official in writing, stating the clear identity of the reporter and attaching related evidence.
- The decision-making official's immediate superior will conduct an inspection to test the accuracy of the report no later than 3 (three) working days from the time the report is received.
- If the results of the inspection are incorrect, the reported decision and/or action of the Official is declared to remain valid.
- If the results of the examination are correct, within 2 (two) days the decision and/or action will be reviewed by the immediate superior.
- Supervision of the implementation of decisions from the follow-up to the results of the examination of Conflicts of Interest is carried out by the Internal Supervisory Unit (SPI) of Lambung Mangkurat University.
- The implementation of the results of preventing Conflict of Interest is reported to the Chancellor periodically every semester through the Internal Supervisory Unit.
5.d. Evaluation of Handling of Conflict of Interest
5.e. Follow-up on Evaluation Results on Handling Conflict of Interest
The results of the evaluation of the Handling of Conflicts of Interest have been followed up in the form of Report on the Results of the Evaluation of the Implementation of Conflict of Interest in the Faculty of Engineering environment, as follows:
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