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Service Satisfaction Index

Survey
Service Satisfaction

Service Satisfaction Survey

FT ULM Online Service satisfaction survey form for periodic evaluation

2021 Service Satisfaction Index

SME Service Unit

Distribution of Perceived Values of Service Elements

Number of Survey Fillers

2021 Community Satisfaction Survey Report

2021 FT ULM IKM Report

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Service User Testimonials

FT ULM's online service makes it very easy for alumni who are already working and don't have time to go to campus to take care of their desired needs, thank you.

Alumni

(8/6/2021 14:51:45)

In this service, what is most felt to be very good is the officer regarding complaints where the response given is very clear and on the same day so that the complainant can easily collect the application documents correctly and as requested by the relevant service.

Student

(8/6/2021 13:15:29)

full testimonial...

2020 Service Satisfaction Index

1. 2020 Service Satisfaction Survey

SME Service Unit (2020)

Distribution of Perceived Values of Service Elements (2020)

Number of Survey Fillers (2020)

2. Service User Statistics

Service Accessor

Secretariat / Front Office Services

Number of Secretariat Service Users / Front Office

Number of Reports and Responses from the LaporFT! (2020)

Academic Services

Number of Academic Service Users

A9. Legalization Services Statistics

Student Services

Number of Student Services Users

Personnel Financial Services

Number of Personnel Financial Services Users

UMBMN Services

Number of UMBMN Service Users

Service User Testimonials

FT ULM's online service makes it very easy for alumni who are already working and don't have time to go to campus to take care of their desired needs, thank you.

Alumni

(8/6/2021 14:51:45)

Student

(8/6/2021 13:15:29)

There must be a contact person who is always on stand by because the lecturer can ask for an assignment letter in the near future

Lecturer

(8/6/2021 9:56:43)

The research validation sheet service makes it easier for lecturers who live and teach at the FT Banjarmasin campus to get faster and more practical service

Lecturer

(4/6/2021 13:56:30)

To get official travel documents more easily, they can be accessed at any time and on red dates can still be accessed easily.

Education Personnel

(4/6/2021 11:24:27)

The service transaction process is easier because it can be done online, the process is also relatively fast, and file retrieval can be done directly or via courier, which is very helpful for those located far from campus.

Alumni

(4/6/2021 11:23:20)

Services according to the Jargon "GESIT Serving" (Enterprising, Efficient, Polite, Innovative and Skilled)

Education Personnel

(4/6/2021 9:33:04)

The FT ULM services provided really help students in the process of carrying out activities through the online system. In the midst of a pandemic, the quality of services provided by the Faculty of Engineering to its students is not reduced, with the hope that all forms of activities and information provided will continue to be carried out and can be coordinated well and comprehensively. Very satisfied with the service provided and hopefully in the future it will remain consistent and be able to provide the best to all students. Thank You

Student

(4/6/2021 9:24:50)

Alhamdulillah, it was quickly completed within 1×24 hours with a system like this, because the habit of processing letters can sometimes take several days.

Student

(2/6/2021 9:34:16)

At first I was a little confused with the online system because it was connected to various links and I had to fill out a questionnaire (mandatory) before I could enter the service, but in the end I felt the service was easier because I didn't have to come to the FT campus considering my position was not in Banjarbaru, only at The control card does not yet have tracking of the file's position, only the service processing time. Hopefully it can be input for FT ULM services. Thank you, good morning!

Alumni

(1/6/2021 17:21:17)

The service is very good and fast in responding to questions

Collaboration Partners

(1/6/2021 14:14:49)

Academic services at FT ULM are getting better and improving, the responses given by both students and alumni are also very quickly served, hopefully the performance of staff and admin will progress and get even better.

Alumni

(1/6/2021 8:21:09)

Thank you very much to the administrative staff who are tasked with helping make online services very easy and fast. As an alumni, I am very satisfied and happy because the online service process is easier and faster. Hopefully it can be maintained and improved 🙏🙏🙏

Alumni

(31/5/2021 11:25:53)